Shipping Policy

Shipping Policy

Effective Date: 3/16/2025

 

 

1. Introduction

At Outdoor Warehouse ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, https://shopoutdoorwarehouse.com

 

 

2. Shipping Destinations

  • Countries We Ship To:

     

    • United States

     

  • Future Expansion:

    • We are continually working to expand our shipping destinations. Please check back regularly for updates.

 

 

3. Shipping Costs

  • Domestic Shipping (United States):

    • Standard Shipping: Free shipping on all orders.

  • No Hidden Fees:

    • All shipping costs are calculated and displayed at checkout. There are no hidden fees.

 

 

4. Order Processing Time

  • Processing Time:

    • Orders are processed within 1-2 business days.  (Monday to Friday, excluding holidays).

  • Order Cut-Off Time:

    • Orders placed before 2:00 PM PST will begin processing the same day.

  • Weekend and Holiday Orders:

    • Orders placed on weekends or public holidays will be processed on the next business day.

 

 

5. Estimated Delivery Time

  • Domestic Shipping:

    • Standard Shipping: 2-7 business days

  • Notes:

    • Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

 

 

6. Shipping Methods and Carriers

  • Reliable Carriers:

    • Domestic Carriers: USPS, UPS, FedEx

    • We partner with reputable carriers to ensure your package arrives safely.

  • Shipment Tracking:

  • Insurance:

    • Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

 

 

7. Order Tracking

 

 

8. Delivery Issues

8.1 Delayed or Lost Packages

  • Delayed Delivery:

  • Lost Packages:

    • Verify the shipping address provided.

    • Check with neighbors or building management.

    • Contact us for further assistance.

8.2 Damaged Packages

  • Reporting Damage:

  • Resolution:

    • We will work with you to arrange a replacement or refund as appropriate.

 

 

9. Missing Items

  • Reporting Missing Items:

    • Contact us within 30 days of receiving your package.

    • Provide your order number and details of the missing item(s).

  • Resolution:

    • We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

 

 

10. Refund and Return Policy

  • Returns:

    • Returns are accepted within 30 days of receiving your order.

  • Conditions for Returns:

    • Items must be in new condition.

  • Return Shipping Costs:

    • Company Responsibility:

    •  All return shipping costs will be covered by Outdoor Warehouse.

     

  • Refunds:

    • Refunds are processed within 14 days after receiving the returned item.

    • Refunds will be issued to the original payment method.

  • For More Information:

 

 

11. Incorrect Address

  • Address Accuracy:

    • Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

  • Returned Packages:

    • We will contact you to arrange reshipment.

 

 

12. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

 

 

Thank you for shopping with Outdoor Warehouse!

We appreciate your business and are committed to providing you with exceptional service.

 

13. Contact Information

If you have any questions or concerns regarding your shipment, please contact us: